Like many SaaS businesses, you're losing hundreds to thousands of dollars each month to failed payment. Dollars you need to grow your business and pay salaries. Recover those failed payments the simple and effective way with Just Dunning.
A fully automated way to reduce your churn. Just Dunning links directly to your Stripe account to notify and recover your failed payments. Failed payment notification is sent from your email address, your wording, your logo.
If your customers don't use the dollar or speak English, that's okay. You can customize the messages however you need. The currency in the notifications is automatically updated to match your individual customer.
If someone cancels their subscription, the reason for the cancellation is collected from your customer and displayed on the dashboard. It's important to know why a customer cancels so you can win them back.
Your customers aren't just notified of their failed payments. There are additional features to help prevent them. Upcoming invoice, trial ending soon, and card expiring notifications. These give your customers the opportunity to update their payment method before it fails.
When a cancellation analytics request is sent to your customer you can now offer your customers a discount to stay with you. For example you could offer your monthly customers 30% off for the next 3 months to stay with you while their susbcription is still in the cancelling phase. If they chose to stay we'll apply the discount and set the subscription to no longer cancel.
The notification your customer receives is from you, your brand, your words.
Just Dunning has hosted card update forms that are generated specifically for each customer. Your Stripe account is updated and the invoice is retried.
The right price for you, whoever you are
Failed payment recovery shouldn't cost an arm and a leg. It should also grow with you and be simply priced. Select your MRR below to see your plan's pricing.
Communicating with your customers to ensure their failed payment is recovered.
No. All you have to do is authorize your Stripe account (click a button, log into your Stripe account and then click accept). Then setup your email signature and that's it. We take care of the rest.
Stripe offers a very basic option which in turn aren't really that easy to get setup with either. Stripe is amazing and the team there is very talented. We're here because of the great need for failed payment recovery that's both very simple to setup and designed to effortlessly enhance your business.
Once your Stripe account is authorized we begin receiving what are called webhooks. Webhooks encrypted messages sent from Stripe to our servers. They let us know when an invoice payment fails or payment source is updated. We then take appropriate action whether it is to send an email to your customer or retry a payment. It all happens automatically in the background. Neat, right?
When a card expires and is replaced by the bank, at times this doesn't affect the subscription. Sometimes Stripe is able to obtain the updated card information automatically. This isn't always the case though. When the automatic update isn't available, we notify that customer before the card expires to keep the subscription active and your recurring revenue high.
The EU recently passed a requirement that recurring payments require an additional authorization (3D Secure). If you have customers based in the European Economic area this applies to you.
You very well could have people signing up using their 3D secure cards and your application allows the person access without actually charging their account. We'll contact them on your behalf and complete the authorization automatically.
You shouldn't have any issues getting 3D secure Subscriptions up and running. If a payment fails and you chose to use our Hosted Forms. We'll make sure to capture a payment method that's authorized for recurring payments.
Starting with our Enhanced plan you get pre-dunning options. These will notify your customers before certain events that could result in failed payment. The only thing better than recovering a failed payment is not having one to begin with.
We sure do. When we send a failed payment notification to your customer on your behalf, it includes a link to a card update form with your logo on it. There's an example on this page and on your Dashboard when you setup your account. Your customer's payment is updated (in your Stripe account) and we retry the previously failed payment. After successful recovery of the failed payment, the same link redirects to your page, as opposed to the card update form.
Absolutely no difference. Our hosted form updates your Stripe account, just like yours does. Regardless of if your customer uses your form or ours, we make sure to attempt the previously failed payment. We do so all while assuring there won't be any double charges to your customer.
Yes, you can opt to send upcoming invoice notifications and card expiring soon notifications (turn this on in settings).