How did this happen?
A friend and I were having a conversation and he mentioned how much he pays for failed payment notification. We both thought there were a lot of people out there whose businesses could use the feature but couldn't justify paying (usually) over $200/mo. That's where Just Dunning was born. Simple failed payment solution that's not going to surprise you next month. What you pay stays the same.
Do I need to be able to code?
Nope! All you have to do is authorize your Stripe account (click a button, log into your Stripe account and then click accept). Then setup your email signature and that's it. We take care of the rest.
What happens when someone gets a new card from their bank?
When someone receives a new card from their bank because the old one is about to expire an update is sent and your customer's subscription isn't effected. The payment source on file is updated without you having to do a thing. If they lose their card or it was stolen then bank issues a totally new card and those don't end up being automatically updated. We notify your customer and they get their payment source updated simply.
What happens if they update their card on my site instead of your hosted page?
The same thing as if they used our hosted page. We are notified by Stripe that their payment source was updated, we retry the previously failed invoice on your behalf and everything gets updated. Neat right?
Can you send free trial expiring notifications for us?
Yes, we can do that. When you're setting up your sender signature on the dashboard you can turn that feature on.
Can I customize the messages?
Most definitely! When you setup your sender signature it allows you to do that. If you would like to use our tried and true messages just leave that area blank.
Is it for me?
Do you invoice through Stripe (through a subscription plan)? If yes then, yes!
How does it work?
Once your Stripe account is authorized we begin receiving what are called webhooks. Webhooks are basically an encrypted bit of information that lets us know when an invoice payment fails or one of your customers payment sources were updated. We then take appropriate action whether it is to send an email to your customer or retry a payment. It all happens in the background and it's pretty awesome.
Do you use machine learning for your payment retries?
Machine learning is utilized to trigger payment retries.
Do you have a page where my customer can update their card?
We sure do. When we send a failed payment notification to your customer on your behalf it includes a link to a card update form with your logo on it. There's an example on this page and on your Dashboard when you setup your account. This page they go to is specific to them. Their payment source in your Stripe account is updated and we retry the previously failed payment. The customer is then redirected to the link you provided (your website). After everything is successfully updated if the customer clicks the link again they just get directed to your website.
We are donation based, can you help us?
We sure can and we would love to. We allow you to change the message we send on your behalf to whatever you would like.
What's next?
We want to know your ideas! Have an request? We want to hear from you!. We're constantly updating and adding on.
